--- title: Privacy Policy | Hang Loose Electrical url: https://www.hanglooseelectrical.com.au/privacypolicy language: en-AU updated: 2026-10-25 publisher: Hang Loose Electrical, 3/27 Huntington Street, Clontarf QLD 4019, 0492 268 126 --- 1. [Home](https://www.hanglooseelectrical.com.au/) 2. Privacy policy # Privacy policy How Hang Loose Electrical manages your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Last updated 2026-10-19. ## 1. The Australian Privacy Principles The APPs govern how we handle personal information. They cover the collection, use, storage and disclosure of personal information and ensure that your data is handled in an open and transparent manner. ## 2. Types of information we collect We collect personal information that is reasonably necessary for us to carry out our functions and activities as a local electrical business. This may include: - Contact information: name, email address, phone number and physical address, collected via our quote and contact forms. - Service information: details about your electrical needs, which may be provided by you in forms or during communication. - Usage data: non-identifiable data about your visit, such as your browser type and pages visited, which helps us improve our website. We do not generally collect sensitive information (such as health or racial information) unless it is necessary for a specific service and we have your consent, or as required by law. ## 3. How we collect and hold personal information We collect personal information directly from you when you fill out the quote form on our website, contact us by phone or email, or engage with us on social media. We hold your personal information in a secure manner, using a combination of physical and electronic safeguards to protect it from misuse, loss and unauthorised access. ## 4. This website's quote form When you send the quote form, we receive your name, phone, email (if given), postcode or suburb, the type of job, when you need it and the job details. We also record the date and time, the page you sent it from, and any ad or campaign codes in the link you arrived on (such as gclid or utm tags). The details are stored in Wix Forms, run by Wix.com, our website host, which may store data outside Australia. The form uses simple hidden checks to keep out spam bots. ## 5. Advertising and analytics cookies This website uses Google Ads conversion tracking and Google Analytics, run by Google. They set cookies and use similar browser storage so we can measure which of our ads lead to calls and quote requests, and how people use the site. When you tap one of our phone numbers or send a quote request, the page you were on and the ad click that brought you here (if any) are sent to Google. For quote requests, your email address and phone number are first turned into a one-way coded form (hashed) in your browser, then sent to Google so it can match the request to an ad click (enhanced conversions). Google does not get the readable details, and we do not use them for any other advertising. Google may process this data outside Australia. You can block or delete cookies in your browser settings, and manage Google ad settings at [adssettings.google.com](https://adssettings.google.com). ## 6. Purpose of collection, use and disclosure We collect, use and disclose your personal information to respond to your quote requests and enquiries, to provide and manage our electrical services, to communicate with you about your service and provide customer support, and to comply with our legal obligations. We will not use or disclose your personal information for any secondary purpose unless we have obtained your consent or as permitted by law under the APPs. ## 7. Anonymity and pseudonymity You have the right to remain anonymous or use a pseudonym when dealing with us. However, this may not be practicable if it is necessary for us to provide you with electrical services or to comply with our legal obligations (for example, for invoicing or safety reports). ## 8. Accessing and correcting your personal information You have the right to request access to the personal information we hold about you. You may also request that we correct any information that you believe is inaccurate, out of date, incomplete, irrelevant or misleading. To do so, please contact us using the details below. We will respond to your request within a reasonable period. ## 9. Complaints If you believe that we have breached the Privacy Act or the APPs, you have the right to make a complaint. Please submit your complaint in writing to our contact email. We will investigate the complaint and respond to you within a reasonable timeframe. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC). ## 10. Changes to our privacy policy We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page, and the date at the top will be revised. ## 11. Contact us If you have any questions or concerns about this privacy policy or our privacy practices, email [info@hanglooseelectrical.com](mailto:info@hanglooseelectrical.com) or call [0492 268 126](tel:+61492268126).