top of page

Privacy Policy

This privacy policy outlines how Hang Loose Electrical (hanglooseelectrical.com.au) manages your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
​

1. The Australian Privacy Principles

The APPs govern how we handle personal information. They cover the collection, use, storage, and disclosure of personal information and ensure that your data is handled in an open and transparent manner.

2. Types of Information We Collect

We collect personal information that is reasonably necessary for us to carry out our functions and activities as a local electrical business. This may include:

  • Contact Information: Name, email address, phone number, and physical address, collected via our quote and contact forms.

  • Service Information: Details about your electrical needs, which may be provided by you in forms or during communication.

  • Usage Data: Non-identifiable data about your visit, such as your IP address, browser type, and pages visited, which helps us improve our website.

We do not generally collect "sensitive information" (such as health or racial information) unless it is necessary for a specific service and we have your consent, or as required by law.

​

3. How We Collect and Hold Personal Information

We collect personal information directly from you when you:

  • Fill out the "Get Instant Quote" form on our website.

  • Contact us by phone or email.

  • Engage with us on social media.

We hold your personal information in a secure manner, using a combination of physical and electronic safeguards to protect it from misuse, loss, and unauthorized access.

​

4. Purpose of Collection, Use, and Disclosure

We collect, use, and disclose your personal information for the following primary purposes:

  • To respond to your quote requests and enquiries.

  • To provide and manage our electrical services.

  • To communicate with you about your service and provide customer support.

  • To comply with our legal obligations.

We will not use or disclose your personal information for any secondary purpose unless we have obtained your consent or as permitted by law under the APPs.

​

5. Anonymity and Pseudonymity

You have the right to remain anonymous or use a pseudonym when dealing with us. However, please note that this may not be practicable if it is necessary for us to provide you with electrical services or to comply with our legal obligations (e.g., for invoicing or safety reports).

​

6. Accessing and Correcting Your Personal Information

You have the right to request access to the personal information we hold about you. You may also request that we correct any information that you believe is inaccurate, out-of-date, incomplete, irrelevant, or misleading. To do so, please contact us using the details provided below. We will respond to your request within a reasonable period.

​

7. Complaints

If you believe that we have breached the Privacy Act or the APPs, you have the right to make a complaint. Please submit your complaint in writing to our contact email. We will investigate the complaint and respond to you within a reasonable timeframe. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

​

8. Changes to Our Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page, and the "Effective Date" at the top will be revised.

​

9. Contact Us

If you have any questions or concerns about this privacy policy or our privacy practices, please contact us:

Email: info@hanglooseelectrical.com

Phone: 0492 268 126

Thank you for trusting Hang Loose Electrical.

bottom of page